Mimo
Mimo help
Support
For help with Mimo: Daily Self Care, email support@suiwise.com. You can also open Settings → About Mimo → Email Support in the app.
Contact
Privacy requests: privacy@suiwise.com
Provider: Hangzhou Lingqingchen Intelligent Technology Co., Ltd.
Include in your message
Device model, system version, Mimo version (Settings → About Mimo), app language, and the steps that led to the problem. Please do not send passwords, payment details or your full diary.
Quick checks
- Close and reopen Mimo.
- Make sure the device has enough free storage, especially before downloading the diary resource (about 533 MB).
- Check Settings for language, sound, haptics, Reduce Motion and waking hours.
- Do not uninstall Mimo or clear its data as a first step: your records exist only on this device.
Companion diary
Open Growth → Companion diary, download the offline resource over Wi-Fi (or allow mobile data), then turn the diary on and choose a daily time. Your companion writes after that time; the system may delay background work, and missed writing continues the next time you open Mimo. Generated text can be inaccurate, and your own words and records always remain available. If a diary or recap says something wrong or inappropriate, tap “Report this text” below it to email us; the text itself is not attached unless you add it. Removing the resource does not delete existing diaries.
Your records
Goals, moods, your words and diaries are stored only on your device. Mimo has no account or cloud sync, so support cannot view, move or restore them. On iPhone, records can return with a device backup you made through Apple. See the Mimo Privacy Policy.
Purchases
Where an optional content pack is offered, it is sold by the App Store or Google Play. Use Restore purchases on the Themes & stories page with the same store account. Purchases do not transfer between iPhone and Android. Refunds are handled by the store where you paid.